Frequently Asked Questions (FAQ)

Batang Berjuntai
Batang Kali
Batu Arang
Beranang
Bukit Rotan
Dengkil
Hulu Langat
Jeram
Jerantut
Kapar
Kerling
Kuala Kubu
Kuala Selangor
Pulau Ketam
Pulau Carey
Rasa
Sabak Bernam
Sekinchan
Serendah
Sungai Ayer Tawar
Sungai Perak
Sungai Besar
Tanjong Karang
Tanjong Sepat

For Klang Valley (Selangor and Kuala Lumpur):
MOQ is 1 carton.

For other states:
MOQ is 3 cartons.

Klang Valley (Selangor and Kuala Lumpur):
We charge RM 12 delivery fee for orders under RM 250. Free delivery for orders above RM 250.
Please refer to point 2 for areas we don't cover within Selangor.

Other states in Malaysia:
Negeri Sembilan area:
We charge RM 12 delivery fee for orders under RM 300. Free delivery for orders above RM 300.

Other Peninsular states:
We charge delivery fee based on cartons purchased, with minimum order of 3 cartons to deliver. Please contact us on WhatsApp for quotation.

We will process your order within 48 hours (excluding Sunday and Public Holiday), and ship out your order within 1 to 3 working days after payment made.

You may kindly contact us via WhatsApp at +601 6 332 6195 for confirmation.

Yes, you can self-pickup with your own vehicle or Lalamove the next day after payment made. Please WhatsApp +6016-332 6195 for this service.

You can request delivery day in advance for dry goods only. For orders with chilled and frozen goods (e.g. milk, frozen seafood, frozen fries), it will follow a certain schedule. Please confirm this with us via WhatsApp.

We are unable to confirm delivery time, but will deliver to you by 5pm (weekdays) and 1pm (Saturdays).

All orders are fulfilled by our own delivery trucks. For outstation or urgent orders, we may use 3rd party transporter to deliver.

We ship from Shah Alam, Selangor, Malaysia.

No, we do not have physical store.

No, we don't allow walk in purchase.

Yes, you need to create an account for login to purchase and checkout on the site.

Click on “Account”; Choose "Sign Up"; Enter your detail, agree on the T&C, click “Sign Up”. Shortly, you will receive an email for account activation. Now your account is ready for purchase.

No, we do not provide this service.

You are unable to check out if you have not opened an account. If you have created an account, your delivery address is not within our cover area. Please WhatsApp us at +0 16-332 6195 for area confirmation.

It varies from different products. You can check on individual product’s description or contact us at inquiry@bsh.com.my or +60 16 332 6195 for confirmation.

After checking out from cart, do pay via website checkout. All transaction should be done online.
We only accept:
1. Credit Card
2. Debit Card
3. Online Banking

Sorry, the "Points & Reward" system is not available at the moment.

Kindly check on our Return & Refund Policy at: https://www.foodservicemalaysia.com/pages/pages_id/23113/

Yes, you may. Kindly refer to our Return & Refund Policy at https://www.foodservicemalaysia.com/pages/pages_id/23113/ for further information.