Frequently Asked Questions (FAQ)


Batang Berjuntai
Batang Kali
Batu Arang
Batu Caves
Bukit Rotan
Hulu Langat
Kuala Kubu
Kuala Selangor
Pulau Ketam
Pulau Carey
Puncak Alam
Sabak Bernam
Sungai Ayer Tawar
Sungai Perak
Sungai Besar
Tanjong Karang
Tanjong Sepat
Telok Panglima Garang
We provide free delivery for purchase above RM250 per order. For purchase below RM250, we charge RM8 delivery charge per order.
We will process your order within 48 hours (excluding Sunday and Public Holiday), and ship out your order within 1 to 3 working days after payment made.
You may kindly contact us at +601 6 332 6195
Sorry, we do not offer this option at the moment.
Sorry, we do not offer this option at the moment.
No, all fulfillment(s) done by our own logistic.

General FAQ

We ship from Shah Alam, Selangor, Malaysia.
No, we do not have physical store.
You need to create an account for login to purchase and checkout on the site.
Click on “Account”; Choose "Sign Up"; Enter your detail, agree on the T&C, click “Sign Up”. Shortly, you will receive an email for account activation. Now your account is ready for purchase.
No, we do not provide this service.
If you have not opened an account, you need to create one. If you have created an account, the next possible reason could be your delivery address is not within our cover area.
It varies from different products. You can check on individual product’s description or kindly contact us at inquiry@bsh.com.my or +60 16 332 6195 for further enquiry.

Payment and Promos

All payment should be made before delivery;
All transaction should be done online.
We only accept:
1. Credit Card
2. Debit Card
3. Online Banking

Sorry, the "Points & Reward" system is not available at the moment.

Returns & Refunds

Kindly check on our Return & Refund Policy at: https://www.foodservicemalaysia.com/pages/pages_id/23113/
Yes, you may. Kindly refer to our Return & Refund Policy at https://www.foodservicemalaysia.com/pages/pages_id/23113/ for further information.